• All payments should be made prior to availing services.
• The user’s session booking(s) will not be confirmed until the payment is received.

The fee per session is dependent on the selected therapy session and is inclusive of tax (if any).

The Company provides Services over the internet. Usage of our Website or online resources is subject to the Cancellation & Refund Policy of the Company and is provided on the Cancellation & Refund Policy page of the Website. Please read the Cancellation & Refund Policy carefully. The Company reserves the right to add, change, or remove sections from the Cancellation & Refund Policy without prior notice or liability to any third-party. User Forums, Topics, Replies, Comments, Feedback and Other Submissions:

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send or submit forum topics, replies, comments, creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, “Comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.

We are and shall be under no obligation to:
(1) maintain any comments in confidence;
(2) pay compensation for any comments; and
(3) respond to any comments.

The Company, however, guarantees that all communication between the User and us and / or the Therapist within the ambit of therapy shall be kept confidential, subject to compliance with applicable laws.

You agree that your Comments will not violate any right, interest of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the service or any related Website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Modifications, Termination, Interruption and Disruptions to the Website:

You agree, confirm and acknowledge that we may modify, suspend, disrupt or discontinue the Website, or any part of the Website or the use of the Website, whether to all Users/visitors or to you specifically, at any time with or without notice to you. You agree and acknowledge that we will not be liable for any of the aforementioned actions or for any losses or damages that are caused by any of the aforementioned actions.

For the removal of any doubt, we may terminate or prevent your use of the Website and any Services provided by through the Website at our sole discretion for any reason and for any period of time.

The Website depends on various factors such as software, hardware and tool, either our own or those owned and/or operated by our contractors and suppliers. We do not guarantee that the Website will be uninterrupted or that it will be secure, consistent, timely or error-free.

INTELLECTUAL PROPERTY RIGHTS

The Services, the Website, and all information and/or content that you see, hear, or otherwise experience on the Website, including but not limited to the Company name/trademark/logo/content/video/audio-video etc. (collectively, “Content”) are protected and governed by the applicable law in force in India. The Company is the sole owner of the Website and the Content available on the Website. (including, without limitation, all intellectual property rights protected/pending/applied for trademark, copyright, patent protection under the applicable Indian law in force.

Your use of the Website and its Services shall not provide you with any right/title/interest/ownership of the Content in any form whatsoever.

For the sake of brevity, it is expressly clarified herein that any and all Content including, but not limited to, User generated content and/or information collected directly or indirectly from Users and Therapists shall belong solely and exclusively to us. Mimansa counselling services reserves all its rights and remedies in law in relation to such violation.

When you use our Services or the Website you may access intellectual property rights that we or our licensors own or license. Subject to your compliance with the terms and conditions of these terms, the Company grants you a limited, non-exclusive, non-transferable and revocable license, without the right to sublicense, to access and use the services and to download and print any content provided by us solely for your personal and non-commercial purposes. you may not use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the services or content, except as expressly permitted in these terms and conditions, without the Company’s express prior written consent. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by us or its licensors, except for the licenses and rights expressly granted in these terms and conditions.

• Discounts and offers are available to all users.
• Special offers may only be available for a limited time and can be withdrawn at any time.
• This discount requires a promo code.

If for any reason you need to cancel/reschedule an appointment you will need to provide us with at least 12 hours notice. Any cancellations with less than 12 hours notice are chargeable for the full session fee. Being unavailable for any session without informing us will also incur the full fee for the session you have booked.

1. In case of cancel/reschedule an appointment before 12 hrs of actual appointment the user has the flexibility to:
a.Reschedule the session.
b.Cancel the session.
*rescheduling of session will as per the session available with the therapist.
*refund will be done in the same format as per the payment.
2. If the session is cancelled by the Therapist, the user will have an option to reschedule or receive a full refund irrespective of the time of cancellation.
3. If due to an unforeseeable reason from our end, a booked session is not completed in its entirety by the therapist, the user will be given a full or partial refund to compensate for the lost session time.
The compensation will be decided on how much session time is used and is outlined as below:
1. Less than 15 minutes: full refund
2. 15 minutes – 30 minutes: 50 % of the fees

*Please read the below-mentioned Website Terms & Conditions carefully before availing the Services at the Website.

Your use of the Website is an acknowledgement that you have reviewed the terms and conditions (the “User Agreement”), and you agree to comply with and be legally bound thereby with the said Terms and Conditions read together with the Cancellation & Refund Policy. These Terms & Conditions govern your access to and use of the Website and the Services (as defined below). If you do not agree to these Terms & Conditions, you must refrain from using the Website and the Services.

Mimansa online counselling is an online mental health & holistic wellbeing platform that offers the Users the ability to connect with Therapists.

Mimansa online counselling does not deal with any medical, psychological emergencies. If you or anyone you know if feeling suicidal and/or experiencing any thoughts of self-harm or showing symptoms of any serious clinical disorders. In such cases, in-person intervention is most appropriate and required form of help.

If you or you know anyone who is experiencing any of such thoughts, feelings, we would urge you to seek help and guidance from the nearest medical facility.

By visiting and/or availing the Services from Mimansa counselling services, you as a User confirm that you are of legal age (18 years and above) and are not incompetent to contract under the Indian Contract Act, 1872 and are legally allowed to take decisions of your own while availing the Services being offered by the Company and the Therapist at the Website.

Teen Counselling

For counselling Services being availed by/for a teenager being between the age gap of 13-17 years through his/her parent or legal guardian [“Teen”]. The consent from a parent or legal guardian is required to receive Services. You hereby confirm that as the consenting parent or legal guardian for the Teen, you have the sole right to consent to Services for therapy/counselling at the Website.

You also give affirmative consent to the provisions set forth in the accompanying Privacy Policy regarding the collection, process and use of Personal Information on behalf of the Teen for delivery of Services. You also agree that the said consent for the Services remain valid until the receipt of Services by the Teen itself and/or its legal guardian and/or parent.

The terms and conditions set forth in this User Agreement shall come into full force and effect upon your usage of Services through the Website, any resource from the Website. Accessing the Services on any medium/device including but not limited to mobile phones, smartphones, desktops, tablets are irrespective subject to the terms of this User Agreement.

DELIVERY OF SERVICES AND TERMS OF USE

You agree, confirm and acknowledge that the Services are not a substitute for face-to-face counselling and/or examination. You should not solely rely and make health well-being decisions primarily based upon the information and/or counselling Services provided by the Therapist through the Website. None of the information provided and/or stated on the Website represents or warrants that any particular drug or medicinal treatment is appropriate, safe or effective upon you specifically.

The details provided by you during registration for the Services- either to us directly or through your organization is truthful correct, complete and accurate and that You agree to maintain the accuracy of such information at all times. You shall be solely responsible towards the accuracy/correctness for the information provided.

Your use of the Website is solely for your/your Teen’s personal use only. Any usage/interaction of this Website and/or its content other than personal purposes is prohibited.

You agree, confirm and acknowledge that you shall be always responsible for maintaining the confidentiality of your password and any other security information related to the account (“Account Access”) created by You at the Website for availing Services.

Your access to the Services at the Website in pursuant to payment of relevant service fees only for the specific Service selected.

The Company reserves the right to take any and all action(s) deemed necessary or reasonable regarding the Services at the Website and your account information.

You agree, acknowledge and confirm to ensure to check the technical specifications before availing Services at the Website, and ensure that your device has all necessary settings/software (if needed) for availing Services at the Website.

You agree, commit, confirm and acknowledge not seeking, enquiring personal information/contact details of any Therapist and/or any other person at the Website during/post Services.

Occasionally there may be information on our Website or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product / Service descriptions, pricing, promotions, offers etc. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related Website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by applicable law. No specified update or refresh date applied in the service or on any related website should be taken to indicate that all information in the service or on any related Website has been modified or updated.

DISCLAIMER OF WARRANTIES

You agree, confirm and acknowledge that the platform is provided “as is” and therefore you will not have any claim or demand against us. The use of the platform is at your sole risk. To the fullest extent of the law, we expressly disclaim all warranties of any kind, whether expressed or implied, including but not limited to merchantability, non-infringement, title, operability, security, accuracy of data, system integration fitness for a particular purpose or accuracy.

You expressly agree that use of the platform is at your sole risk.

You acknowledge and agree that the company does not itself provide medical advice, diagnosis, or treatment but is a platform that provides you with help by enabling therapists to use the platform. You acknowledge and agree that the therapists using the site will have complete authority, responsibility, supervision, and control over the provision of all medical services, advice, instructions, treatment decisions, and other professional health care services performed, and that all diagnoses, treatments, procedures, and other professional health care services will be provided and performed exclusively by or under the supervision of therapists, in their sole discretion, as they deem appropriate.

We do not assume, and will not be liable for: (a) the accuracy or availability of the Website or any part of the Website; or (b) any damages, harm or injury arising from or related to the Website, the Therapist and/or the Services.

You hereby release us and agree to hold the Company, its directors, representatives, agents, harmless from any and all cause of actions and claims of any nature resulting from the Therapists’ Services on the Website, including (without limitation) any act, omission, opinion, response, advice, suggestion, information and/or service of any mental health professional or any other provider in a field requiring licensure and/or certification, who may be accessed through the Website.

The Company and its licensors and affiliates disclaim any warranties regarding security, accuracy, reliability, timeliness and performance of the services or that the services will be error free or that any errors will be corrected. No advice or information provided to you by us will create any warranty that is not expressly stated in these terms and conditions.

We make no representations concerning, and do not guarantee, the accuracy of the Services, including, but not limited to, any information provided through the Services or their applicability to your individual circumstances. Our services and site content are developed for use in India and the Company and its licensors and affiliates make no representation or warranty concerning the services or site content when they are used in any other country.

You agree, confirm and acknowledge that we shall not be liable to you or to any third party for any indirect, incidental, consequential, special, punitive or exemplary damages, or any loss of life or health. In no event/circumstance shall the Company be held liable for any direct/indirect liability/damage resulting to you due to your access of the Website and/or receipt of Services at the Website.

You further agree, confirm and acknowledge that our aggregate liability for damages arising with respect to this User Agreement and any and all use of the Website will not exceed the total amount of money paid by you through the Website for the specific Services.

Except as otherwise required by applicable law in force, any claim or cause of action arising out of or relating to your use of the Services, the Website or the content or our relationship with you, regardless of theory, must be brought within 3 (three) months after the occurrence of the event giving rise to the claim or cause of action or be forever barred.

The Company and/or the Therapist from whom you receive Services on this Website may be required to report confidential information if they have reason to believe that a patient/User is likely to harm others or himself/herself and in no event shall, the Company or Therapists be liable for such disclosure of your confidential information, including but not limited to disclosure of confidential and personal information of the parent/legal guardian of the Teen who is/has received Services from the Therapist at the Website.

This section (limitation of liability) shall survive the termination or expiration of this User Agreement.

In accordance with Information Technology Act, 2000 and rules made there under, to address the grievances of the users, Mimansa counselling services has set up a Grievance Redressal Forum.

In case you are dissatisfied with any aspect of our services, you may contact our Grievance Redressal Officer at MIMANSA.LETSREFLECT@GMAIL.COM

We assure you a time-bound response not exceeding one month from the date of your complaint.

Jurisdictional policies of the Company have been drafted in accordance and compliance with Indian laws in force. Any and all disputes arising between the User and the Company with regards to this policy. Website and Services, including the interpretation of the terms of this policy shall be subject to the exclusive jurisdiction of the courts at Udaipur, India.